RETURNS AND REFUNDS POLICY

Returns and Refunds – AGLOS

We want every customer to be satisfied with their purchase.

Right of Withdrawal

Under applicable European Union consumer rules, consumers generally have 14 days from delivery to notify us of their decision to withdraw from a distance purchase without giving a reason, subject to legal exceptions. European Union

To request a return, contact our customer service team using the contact information on our website. Include your order number, full name, item to be returned and your request to withdraw.

Condition of Returned Items

You may inspect an item as necessary to establish its nature, characteristics and functioning, as you would in a physical shop. Handling beyond what is necessary may result in a deduction for diminished value, where permitted by law.

Return Shipping Costs

Unless AGLOS states otherwise or an item is faulty or not as described, customers may be responsible for direct return shipping costs, provided this was disclosed before purchase.

Incorrect, Damaged or Faulty Items

If you receive an incorrect, damaged or faulty item, please contact us promptly with your order number and, where appropriate, photographs to help us assess the issue. Your statutory consumer rights remain unaffected.

Refunds

Where a refund is due, it will normally be issued to the original payment method. For applicable EU withdrawals, refunds must generally be made within 14 days of being informed of the withdrawal, although the seller may withhold the refund until the goods are received or evidence of return is provided.